FAQ – Urbanheer

FAQs: Quick Answers to Common Questions

Shipping

What countries do you ship to?

We ship worldwide, except for locations not covered by primary shipping providers like FedEx, UPS, and DHL. Your satisfaction is important to us, and we are always looking for ways to extend our reach and improve our services.

How long will it take to receive my order?

Standard shipping normally takes 3-7 business days. Next day shipping is available on select items (for an additional charge). International shipping times depend on the products and destination (estimated at checkout or can be confirmed at care@urbanheer.com).

Do you provide priority shipping?

Absolutely! We're excited to introduce our new service that offers instant processing and 1-2 day priority shipping exclusively on select items. This special offer is valid for limited items that carry the 'Priority Delivery' tag on their product images. Get ready to receive your orders faster than ever before!

Returns

Are returns accepted, and what's the return timeframe?

Yes, enjoy a hassle-free and flexible return experience with us. Eligible items can be returned within 30 days of receiving your order, provided they are in the same condition as received, unworn/unused, with tags attached, and in their original packaging. For specific exceptions and final sale items, please refer to our detailed return policy.

To initiate a return for eligible items, you can easily request it directly from your account page or start the returns process by clicking this link: Returns

We are committed to ensuring your satisfaction, and our return process is designed to be convenient and straightforward for you.

How can i start the return process?

To start a return, just log into your UrbanHeer account and select the returns icon. You can begin the process with this quick link:Easy Returns

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).